Once your order has been shipped you will receive a confirmation email with your tracking number included. If you want to double check the status of your shipment please send a note to our customer service team; firstname.lastname@example.org
WHEN WILL MY ORDER SHIP?
Orders placed before 2:00pm (UK local time) will ship the same day. Orders placed after 2:00pm (UK local time) will be shipped the next working day, and on Friday —or over the weekend—will ship on Monday.
HOW MUCH IS SHIPPING?
Within the United Kingdom: starting from £3.50
Europe: starting from £10.00
Rest of World: starting from £15.00
Please note that all international orders (including the EU but excluding USA) may be subject to local authority import taxes and customs duties.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
For UK orders, Standard Delivery 2-3 days, next working day or Saturday. The Channel Islands may incur an additional day or two
All International orders are shipped using FedEx, DHL, DPD, Deutsche Post. Please allow up to 10 working days for your order to arrive. To avoid disappointment please ensure you allow enough time for your order to reach you.
We offer a returns policy of a full refund within 14 days of receipt of your purchase if the product is faulty, described incorrectly or just doesn't suit you. We can offer you an exchange within 28 days of purchase if we have the stock to facilitate the request, if not then we will offer you a credit note as a form of resolution. Anything outside these terms unfortunately will not be accepted. Furthermore, we do not cover the cost of returning the product. You’ll need to return your item(s) in their original packaging to:
Disora (C/O Airbox Fulfilment) Unit 5 Communication Park Steyning Way Hounslow London TW4 6DL
We cannot accept responsibility for parcels lost in transit and you are advised to obtain proof of postage and send via a tracked method. Returns and exchanges can take up to 5 - 10 working days to be processed once received. Kindly note that this may be slightly longer during seasonal sales, festive season, and other exclusive launches.
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